Meet Our Team
FOUNDER & CEO
AUTUMN FLECK
Chief of Strategy and Financial Operations
ANDREA SOTO
DIRECTOR OF OPERATIONAL EXCELLENCE
BRITTANY NELSON
Trevor Fleck
Alejandra Santacruz
Scheduling Specialist
NERY BONILLA
SCHEDULING & COMMUNICATIONS SPECIALIST
Scheduling Assistant
Johanny Santos
RON & Scheduling Specialist
CAITLIN OSENTOWSKI
SCHEDULING TEAM LEAD
RIGO RODRIGUEZ
SCHEDULING & QA SPECIALIST
MARCY COZILIUS
RON & Scheduling Specialist
MELANIE LOVE
Scheduling Specialist
FOUNDER & CEO
AUTUMN FLECK
BRITTANY NELSON
Autumn founded Precision Signing Agency in November 2021 with a clear vision: to raise the standard of excellence in the signing industry through personal relationships, operational precision, and unmatched client care.
Splitting her time between the U.S. and Portugal, she thrives on the unique opportunity to work across cultures while driving a business that never stops moving forward.
Before PSA, Autumn spent 15 years in the corporate world, most recently serving as a Director of Sales for a FORBES Top 100 Private Company. In 2020, she pivoted into the signing industry, personally closing more than 1,300 loans as a Loan Signing Agent—a foundation that gives her unique insight into what clients and notaries need most to succeed.
Her journey reflects both resilience and adaptability. A self-described American nomad, Autumn has moved 32 times across six states, earning her Bachelor of Arts in Psychology from the University of California, Santa Barbara in 2008.
At PSA, she brings the same tenacity, professionalism, and personal touch that fueled her success from the start. Above all, Autumn believes in building a service-first culture where excellence is the standard.
Autumn shares her adventures between business and family life with her husband, Trevor, and their two children, Vivian and Kipton.
Dishonesty, skirting around issues, close-minded individuals, time-wasting activities, serving other people's values, or waiting in lines.
AUTUMN’S NOT ABOUT
Morning cuddles with her adorable children + handsome husband, her homemade oat milk chai latte, weight training or HIIT workout, and evening meditation to wind down before bed.
AUTUMN’S DAILY RITUALS
Honesty, direct communication, kindness, minimalism, mindfulness, an organized life and home, exploring the world, and people who fill her bucket.
AUTUMN BELIEVES IN
Spending time with her sweet family, traveling, doing something active outside, playing pickleball, or baking (it's a form of meditation for Autumn).
OUTSIDE OF PSA, YOU CAN FIND AUTUMN
DIRECTOR OF OPERATIONAL EXCELLENCE
BRITTANY NELSON
AUTUMN FLECK
Brittany has proudly called Colorado home for the past 15 years, after growing up in the small town of Hinton, Iowa. With a wealth of experience in the mortgage industry, Brittany's career journey is marked by her versatility and expertise. She started her career in foreclosure, then transitioned to loan origination as a loan processor. Brittany further honed her skills in HOA and condo compliance before finding her niche in real estate title, where she has thrived for the past decade.
Brittany's extensive knowledge and dedication to her field have made her a valuable asset in the real estate and mortgage industry.
Each morning, Brittany wakes up to have coffee with her husband before the start of the busy day parenting and working.
DAILY RITUALS
Micro-managing. Driving – she proudly embraces her role as a passenger princess.
BRITTANY’s NOT ABOUT
Spending time with her husband, Jason, and their two children, Quinn and Jase, along with their pup, Gigi. A passionate concert-goer, an avid brunch enthusiast, and loves to camp, always seeking new camping locales in CO.
Outside of PSA, YOU CAN FIND BRITTANY
Working together as a team and having fun along the way. Laughter is the best medicine.
BRITTANY BELIEVES IN
TREVOR FLECK
Chief of Strategy and Financial Operations
TREVOR FLECK
BRITTANY NELSON
Trevor joined Precision Signing Agency (PSA) full time in July of 2025 as Chief of Strategy & Financial Operations (CSFO). In this capacity, Trevor overseas Strategy, Finance, and Quality Improvement. Trevor grew up on a farm in rural Minnesota and remains very much a Midwesterner at heart. He received his Bachelor of Arts from Georgetown University in 2007 where he double majored in History and Justice & Peace Studies. In 2012, he received his Masters of Public Administration from the University of North Carolina at Chapel Hill. Prior to joining PSA, Trevor spent over 20 years working in several medical field operation positions including project management, process improvement, and supply chain for a diverse array of organizations including the Federal Government, non-profits, and Fortune 500 companies. Trevor lives with his wife – Autumn – and his two children Vivian and Kipton.
Coffee, breakfast which always includes a Kiwi, blueberries, and a handful of spinach, and stretching
Morning cuddles with my family
Meditation
Reading before bed
DAILY RITUALS
Dishonesty, blame, pretension, and rudeness
Logical fallacies and strong opinions based on limited or one-sided information
Pop culture
The latest gadget or trend
Fancy restaurants with a low portion to price ratio
Cucumbers
TREVOR’s NOT ABOUT
Spending time with family, planting things in the ground and seeing what grows, hiking, biking, working out, meditating, scuba diving, lake activities, learning new languages, and traveling.
Outside of PSA, YOU CAN FIND TREVOR
Introspection and the self-examined life “Know Thyself”
The MN Vikings will one day win a Super Bowl
Striving to be the change he wishes to see in the world
Data-driven decisions
Honesty, humility, and kindness above all else
Environmental conservation, public service, and societal decision making based on the ancient Iroquois “7 Generation Principle”
TREVOR BELIEVES IN
CAITLIN OSENTOWSKI
SCHEDULING TEAM LEAD
CAITLIN OSENTOWSKI
TREVOR FLECK
Caitlin has been a Colorado resident for over 20 years. She grew up in Fort Collins, CO and graduated from Colorado State University with a Bachelor degree in Liberal Arts with a minor in Ethnic Studies. She has a background of ten plus years in the mortgage industry. She started her career in the Denver as a Loan Originator working for some of the top producing branches in the region. She is a Colorado girl through and through. She loves to be outside with her corgi puppy named Frannie, exploring all the beauty that this state has to offer.
Caitlin always starts her day taking her puppy for a long walk followed by drinking coffee and catching up with the news and current events. She also tries to get a workout in, because it always sets the tone for a more positive day!
DAILY RITUALS
Those who cannot take accountability, dishonesty and not being responsible or truthful.
Also not a fan of grocery shopping before the holidays.
CAITLIN'S NOT ABOUT
Caitlin loves to spend quality time with family and friends and being surrounded by those she cares about. One of her favorite pastimes is attending live music concerts, especially at Red Rocks Amphitheatre.
Outside of PSA, YOU CAN FIND CAITLIN
Treating everyone with respect and understanding. Always willing to lend a helping hand. Having a kind heart leads her to connect with people from all walks of life.
CAITLIN BELIEVES IN
RIGO RODRIGUEZ
SCHEDULING & ADMINISTRATIVE SPECIALIST
RIGO RODRIGUEZ
CAITLIN OSENTOWSKI
Rigo is a project management and business professional originally from Tegucigalpa, Honduras. He previously owned his own restaurant and worked in international finance. His experience across industries has provided him with a well-rounded skillset in areas such as customer engagement, operations, and sale strategies. In the past 9 years, he’s worked with a Honduran-based NGO as a volunteer coordinator, administrative assistant, and Project Manager of youth employment projects for immigration.
Hugging and kissing my wife and daughter 1st thing in the morning. Cooking breakfast and dinner.
Reading local news and global updates of events.
DAILY RITUALS
Politicians. Taking advantage of another person's disgrace. Dishonesty and rudeness, passive-aggressive behavior, or sushi.
RIGO'S NOT ABOUT
Cooking for his family, watching videos of construction skills and equipment for DIY projects, taking his daughter out for a ride with his wife, watching series or movies with his wife late at night.
Outside of PSA, YOU CAN FIND RIGO
Honesty & leading by example. Kindness and respect take you farther in life than fear. Love one another and be empathetic towards others.
Cooking is the greatest producer of happiness.
Traveling is the best cultural enhancement.
RIGO BELIEVES IN
Alejandra Santacruz
SCHEDULING SPECIALIST
Alejandra Santacruz
RIGO RODRIGUEZ
Alejandra is a specialized sports physiotherapist with over six years of experience in administrative and operational support. She brings a strong background in workflow optimization, customer service, and team coordination. Known for her thoughtful approach and commitment to excellence, Alejandra is passionate about supporting others and ensuring every task is handled with care and precision.
My days start at 5 a.m. with my supplements, a workout, and the coffee + oatmeal
combo I look forward to every morning. I take some time in the afternoon for a walk, and
my evenings end with dinner and a good conversation with my boyfriend.
DAILY RITUALS
I’m not about ego, dishonesty, gaslighting, or people who refuse to take accountability for their actions. I don’t align with close-mindedness, carelessness, or a lack of respect for other people’s time and energy.
Alejandra'S NOT ABOUT
Listening to music, thrifting, exploring new plant-based restaurants or trying out recipes in the kitchen. I love spending time with my family and boyfriend, gathering with friends, moving my body in any way that feels good, and rewatching Gilmore Girls (probably for the hundredth time). I also spend an impressive amount of time adding skincare and haircare products to my cart, only to not buy them (most of the time).
Outside of PSA, YOU CAN FIND Alejandra
I believe in empathy for everyone, doing things with purpose, and always giving my all, whether it’s in my work or how I show up for others. I value honesty, helping those around me, and trusting that things happen for a reason. I’m driven by intention and heart in everything I do.
Alejandra BELIEVES IN
ANDREA SOTO
SCHEDULING SPECIALIST
ANDREA SOTO
Alejandra Santacruz
Andrea was born in Acapulco and raised in Indiana. She has many years of experience in the customer service sector. Andrea is dedicated to delivering excellent service and creating seamless experiences for her clients. In her free time, she enjoys exploring the city with her friends and discovering the city's vibrant culture and hidden gems.
ANDY’S NOT ABOUT
DAILY RITUALS
ANDY BELIEVES IN
Outside of PSA, YOU CAN FIND ANDY
MELANIE LOVE
Scheduling Specialist
MELANIE LOVE
ANDREA SOTO
Melanie is a happy resident of small-town South Carolina. She moved to North Carolina and spent most of her 20’s and 30’s there but she was missing the country life in South Carolina. She has over 30 years in the mortgage industry. She began in mortgage servicing as a Foreclosure Specialist. She then moved on to management of the Real Estate Owned (REO) departments of several major banks. From there I moved on to real estate title work in 2015.
Melanie usually starts her day with a big cup (or two) of homemade iced coffee and snuggles with her dogs. Most evenings are spent chatting with her granddaughter on FaceTime and having dinner with her husband.
DAILY RITUALS
Negativity, those who have a gloomy outlook about everything, and having to wear uncomfortable shoes and clothes.
NOT ABOUT MELANIE
Cooking for her family and friends—especially baking. On Saturdays, she enjoys thrifting and going to yard sales with her sweet husband, Joey. Melanie also loves taking day trips to mountain waterfalls or the beach, and weekend getaways to their favorite destination: the Georgia mountains. Living where they do, they're about 2 hours from the North Carolina mountains and 3 hours from the South Carolina beaches. Melanie also cherishes quality time with her grandchildren.
Outside of PSA, YOU CAN FIND MELANIE
Spreading positivity and joy, treating others with kindness and respect, and loyalty to family, friends, and her work family.
MELANIE BELIEVES IN
MARCY COZILIUS
RON & Scheduling Specialist
MARCY COZILIUS
MELANIE LOVE
Born and raised in Macomb Michigan, Marcy brings 28 years of experience in the legal field to her current role as a RON & Scheduling Specialist with PSA. Throughout her career as a Paralegal, she has built a strong foundation in legal processes, document handling, and client confidentiality, all of which seamlessly translate into her role with PSA.
Daily walks with her husband, daughter, and Golden Retriever (Rocco), taking her daughter back-and-forth to dance and just spending quality time with her family!
DAILY RITUALS
She's not about cutting corners or compromising integrity. In an industry where trust matters most, she prides herself on doing things the right way — every time. She's also not a fan of long cold winters in Michigan!!!
NOT ABOUT MARCY
Enjoying time with her husband, 10- year-old daughter, and 1.5 year old English Cream Golden Retriever, Rocco. She also enjoys traveling with her family or attending competition with her daughter's competition dance team.
Outside of PSA, YOU CAN FIND MARCY
She believes in the power of kindness, integrity, and creating spaces where people feel like they belong. She also believes in progress, honesty, and doing the best with what she has.
MARCY BELIEVES IN
Johanny Santos
RON & Scheduling Specialist
Johanny Santos
MARCY COZILIUS
Johanny brings over five years of experience as an administrative professional specializing in scheduling, data management, and office coordination. She has honed her skills in optimizing workflows, maintaining accurate records, and ensuring smooth communication across teams. Known for her attention to detail and organizational abilities, Johanny is committed to delivering efficient and reliable support in every task she undertakes.
She starts her mornings with coffee and a short workout to set the tone for the day. Throughout the day, she likes to stay on top of her schedule, and in the evenings she enjoys unwinding by listening to music, reading, or learning something new.
JOHANNY’S DAILY RITUALS
Negativity, disorganization, or settling for less than her best. She avoids unnecessary drama and prefers to focus on solutions, growth, and positive outcomes.
JOHANNY’S NOT ABOUT
Enjoying music, working out, and going out to dinner with friends. She loves discovering new restaurants, spending quality time with loved ones, and exploring activities that bring her joy and balance.
OUTSIDE OF PSA, YOU CAN FIND JOHANNY
Staying organized, continuous learning, and supporting others with kindness and respect. She values honesty, reliability, and building meaningful connections, both personally and professionally.
JOHANNY BELIEVES IN
Nery Bonilla
Scheduling Assistant
Nery Bonilla
Johanny Santos
Nery Bonilla is a dedicated scheduling and operations professional with over a decade of experience in customer service, workforce management, quality assurance, and team leadership. He has supported international expansions, managed large-scale operations, and coordinated across diverse industries including e-commerce, travel, and financial services. Known for his adaptability and attention to detail, Nery thrives in fast-paced environments where organization, precision, and communication are essential. He is passionate about streamlining processes, supporting teams, and ensuring clients receive exceptional service.
Nery begins his mornings with a strong coffee and a quick review of his priorities to stay focused and efficient. He takes short breaks throughout the day to recharge, often with music, and usually ends his evenings by reading or catching up on a favorite show before preparing for the next day.
DAILY RITUALS
Nery is not about negativity, lack of accountability, or excuses. He does not align with dishonesty, carelessness, or undervaluing teamwork and commitment. For him, respect for time, effort, and collaboration is essential, and he never compromises on integrity or quality.
WHAT HE’S NOT ABOUT
Outside of work, Nery enjoys spending time with family and friends, discovering new music, and diving into language learning—particularly Portuguese and English. He also explores new tools and technologies that help him stay organized and productive. To unwind, he enjoys travel documentaries, strategy games, or relaxing with a good coffee while planning his next project. Nery is also an accomplished volleyball player, competing professionally in Central American and local tournaments.
OUTSIDE OF WORK
Nery believes in responsibility, transparency, and always giving his best effort. Whether supporting a client, coaching a colleague, or solving a scheduling challenge, he values consistency and trust. He approaches every interaction as an opportunity to create a positive impact, bringing professionalism, empathy, and a problem-solving mindset to his work.
