Meet Our Team 

FOUNDER & CEO

AUTUMN FLECK 

Chief of Strategy and Financial Operations

ANDREA SOTO

DIRECTOR OF OPERATIONAL EXCELLENCE

BRITTANY NELSON

Trevor Fleck

Alejandra Santacruz

Scheduling Specialist

SCHEDULING & COMMUNICATIONS SPECIALIST

Mariana Luna


finance and administrative professional

CAITLIN OSENTOWSKI

SCHEDULING TEAM LEAD

RIGO RODRIGUEZ

SCHEDULING & QA SPECIALIST

RAFAEL TEISSIER

RON & Scheduling Specialist

Johanny Santos

RON & Scheduling Specialist

MARCY COZILIUS

RON & Scheduling Specialist

FOUNDER & CEO 

AUTUMN FLECK 

BRITTANY NELSON

Autumn founded Precision Signing Agency in November 2021 with a clear vision: to raise the standard of excellence in the signing industry through personal relationships, operational precision, and unmatched client care.
Splitting her time between the U.S. and Portugal, she thrives on the unique opportunity to work across cultures while driving a business that never stops moving forward.
Before PSA, Autumn spent 15 years in the corporate world, most recently serving as a Director of Sales for a FORBES Top 100 Private Company. In 2020, she pivoted into the signing industry, personally closing more than 1,300 loans as a Loan Signing Agent—a foundation that gives her unique insight into what clients and notaries need most to succeed.
Her journey reflects both resilience and adaptability. A self-described American nomad, Autumn has moved 32 times across six states, earning her Bachelor of Arts in Psychology from the University of California, Santa Barbara in 2008.
At PSA, she brings the same tenacity, professionalism, and personal touch that fueled her success from the start. Above all, Autumn believes in building a service-first culture where excellence is the standard.
Autumn shares her adventures between business and family life with her husband, Trevor, and their two children, Vivian and Kipton. 

Dishonesty, skirting around issues, close-minded individuals, time-wasting activities, serving other people's values, or waiting in lines.

AUTUMN’S NOT ABOUT

Morning cuddles with her adorable children + handsome husband, her homemade oat milk chai latte, weight training or HIIT workout, and evening meditation to wind down before bed. 

AUTUMN’S DAILY RITUALS

Honesty, direct communication, kindness, minimalism, mindfulness, an organized life and home, exploring the world, and people who fill her bucket.

AUTUMN BELIEVES IN

Spending time with her sweet family, traveling, doing something active outside, playing pickleball, or baking (it's a form of meditation for Autumn). 

OUTSIDE OF PSA, YOU CAN FIND AUTUMN

DIRECTOR OF OPERATIONAL EXCELLENCE

BRITTANY NELSON

AUTUMN FLECK

Brittany has proudly called Colorado home for the past 15 years, after growing up in the small town of Hinton, Iowa. With a wealth of experience in the mortgage industry, Brittany's career journey is marked by her versatility and expertise. She started her career in foreclosure, then transitioned to loan origination as a loan processor. Brittany further honed her skills in HOA and condo compliance before finding her niche in real estate title, where she has thrived for the past decade.

Brittany's extensive knowledge and dedication to her field have made her a valuable asset in the real estate and mortgage industry.

Each morning, Brittany wakes up to have coffee with her husband before the start of the busy day parenting and working. 

DAILY RITUALS

Micro-managing. Driving – she proudly embraces her role as a passenger princess. 

BRITTANY’s NOT ABOUT

Spending time with her husband, Jason, and their two children, Quinn and Jase, along with their pup, Gigi. A passionate concert-goer, an avid brunch enthusiast, and loves to camp, always seeking new camping locales in CO. 

Outside of PSA, YOU CAN FIND BRITTANY

Working together as a team and having fun along the way. Laughter is the best medicine.

BRITTANY BELIEVES IN

TREVOR FLECK

Chief of Strategy and Financial Operations

TREVOR FLECK

BRITTANY NELSON

Trevor joined Precision Signing Agency (PSA) full time in July of 2025 as Chief of Strategy & Financial Operations (CSFO). In this capacity, Trevor overseas Strategy, Finance, and Quality Improvement. Trevor grew up on a farm in rural Minnesota and remains very much a Midwesterner at heart. He received his Bachelor of Arts from Georgetown University in 2007 where he double majored in History and Justice & Peace Studies. In 2012, he received his Masters of Public Administration from the University of North Carolina at Chapel Hill. Prior to joining PSA, Trevor spent over 20 years working in several medical field operation positions including project management, process improvement, and supply chain for a diverse array of organizations including the Federal Government, non-profits, and Fortune 500 companies. Trevor lives with his wife – Autumn – and his two children Vivian and Kipton.

Coffee, breakfast which always includes a Kiwi, blueberries, and a handful of spinach, and stretching
Morning cuddles with my family
Meditation
Reading before bed

DAILY RITUALS

Dishonesty, blame, pretension, and rudeness
Logical fallacies and strong opinions based on limited or one-sided information
Pop culture
The latest gadget or trend
Fancy restaurants with a low portion to price ratio
Cucumbers

TREVOR’s NOT ABOUT

Spending time with family, planting things in the ground and seeing what grows, hiking, biking, working out, meditating, scuba diving, lake activities, learning new languages, and traveling.

Outside of PSA, YOU CAN FIND TREVOR

Introspection and the self-examined life “Know Thyself”
The MN Vikings will one day win a Super Bowl
Striving to be the change he wishes to see in the world
Data-driven decisions
Honesty, humility, and kindness above all else
Environmental conservation, public service, and societal decision making based on the ancient Iroquois “7 Generation Principle”

TREVOR BELIEVES IN

CAITLIN OSENTOWSKI

SCHEDULING TEAM LEAD

CAITLIN OSENTOWSKI

TREVOR FLECK

Caitlin has been a Colorado resident for over 20 years. She grew up in Fort Collins, CO and graduated from Colorado State University with a Bachelor degree in Liberal Arts with a minor in Ethnic Studies. She has a background of ten plus years in the mortgage industry. She started her career in the Denver as a Loan Originator working for some of the top producing branches in the region. She is a Colorado girl through and through. She loves to be outside with her corgi puppy named Frannie, exploring all the beauty that this state has to offer. 

Caitlin always starts her day taking her puppy for a long walk followed by drinking coffee and catching up with the news and current events. She also tries to get a workout in, because it always sets the tone for a more positive day!

DAILY RITUALS

Those who cannot take accountability, dishonesty and not being responsible or truthful. 
Also not a fan of grocery shopping before the holidays. 

CAITLIN'S NOT ABOUT

Caitlin loves to spend quality time with family and friends and being surrounded by those she cares about. One of her favorite pastimes is attending live music concerts, especially at Red Rocks Amphitheatre.

Outside of PSA, YOU CAN FIND CAITLIN

Treating everyone with respect and understanding. Always willing to lend a helping hand. Having a kind heart leads her to connect with people from all walks of life.

CAITLIN BELIEVES IN

RIGO RODRIGUEZ

SCHEDULING & ADMINISTRATIVE SPECIALIST

RIGO RODRIGUEZ

CAITLIN OSENTOWSKI

Rigo is a project management and business professional originally from Tegucigalpa, Honduras. He previously owned his own restaurant and worked in international finance. His experience across industries has provided him with a well-rounded skillset in areas such as customer engagement, operations, and sale strategies. In the past 9 years, he’s worked with a Honduran-based NGO as a volunteer coordinator, administrative assistant, and Project Manager of youth employment projects for immigration.

Hugging and kissing my wife and daughter 1st thing in the morning. Cooking breakfast and dinner.
Reading local news and global updates of events.

DAILY RITUALS

Politicians. Taking advantage of another person's disgrace. Dishonesty and rudeness, passive-aggressive behavior, or sushi.

RIGO'S NOT ABOUT

Cooking for his family, watching videos of construction skills and equipment for DIY projects, taking his daughter out for a ride with his wife, watching series or movies with his wife late at night.

Outside of PSA, YOU CAN FIND RIGO

Honesty & leading by example. Kindness and respect take you farther in life than fear. Love one another and be empathetic towards others.
Cooking is the greatest producer of happiness.
Traveling is the best cultural enhancement.

RIGO BELIEVES IN

Alejandra Santacruz

SCHEDULING SPECIALIST

Alejandra Santacruz

RIGO RODRIGUEZ

Alejandra is a specialized sports physiotherapist with over six years of experience in administrative and operational support. She brings a strong background in workflow optimization, customer service, and team coordination. Known for her thoughtful approach and commitment to excellence, Alejandra is passionate about supporting others and ensuring every task is handled with care and precision.

My days start at 5 a.m. with my supplements, a workout, and the coffee + oatmeal
combo I look forward to every morning. I take some time in the afternoon for a walk, and
my evenings end with dinner and a good conversation with my boyfriend.

DAILY RITUALS

I’m not about ego, dishonesty, gaslighting, or people who refuse to take accountability for their actions. I don’t align with close-mindedness, carelessness, or a lack of respect for other people’s time and energy.

Alejandra'S NOT ABOUT

Listening to music, thrifting, exploring new plant-based restaurants or trying out recipes in the kitchen. I love spending time with my family and boyfriend, gathering with friends, moving my body in any way that feels good, and rewatching Gilmore Girls (probably for the hundredth time). I also spend an impressive amount of time adding skincare and haircare products to my cart, only to not buy them (most of the time).

Outside of PSA, YOU CAN FIND Alejandra

I believe in empathy for everyone, doing things with purpose, and always giving my all, whether it’s in my work or how I show up for others. I value honesty, helping those around me, and trusting that things happen for a reason. I’m driven by intention and heart in everything I do.

Alejandra BELIEVES IN

ANDREA SOTO

SCHEDULING  SPECIALIST

ANDREA SOTO

Alejandra Santacruz

Andrea was born in Acapulco and raised in Indiana. She has many years of experience in the customer service sector. Andrea is dedicated to delivering excellent service and creating seamless experiences for her clients. In her free time, she enjoys exploring the city with her friends and discovering the city's vibrant culture and hidden gems.

ANDY’S NOT ABOUT

DAILY RITUALS

Creating meaningful connections, embracing new experiences, and personal growth. She values curiosity, teamwork, and exploring diverse cultures, while always making time to enjoy moments with loved ones. She also believes in finding balance and learning from the world around her.

ANDY BELIEVES IN

Outside of PSA, YOU CAN FIND ANDY

MARCY COZILIUS

 Compromising her values, settling for mediocrity, or shying away from challenges. She believes in authenticity and strives to avoid negativity, superficiality, and complacency.
Immersing herself in local culture, visiting art galleries, and attending live music events. Andrea also enjoys watching films, experimenting with new recipes at home, and petting dogs.

Andrea begins her day with her favorite iced tea while catching up on social media and the latest news. She enjoys cooking dinner while chatting with her mom on the phone and wraps up her evening by cozying up to watch an episode of the series she and her boyfriend are currently enjoying.

RON & Scheduling Specialist

MARCY COZILIUS

ANDREA SOTO

Born and raised in Macomb Michigan, Marcy brings 28 years of experience in the legal field to her current role as a RON & Scheduling Specialist with PSA. Throughout her career as a Paralegal, she has built a strong foundation in legal processes, document handling, and client confidentiality, all of which seamlessly translate into her role with PSA.

Daily walks with her husband, daughter, and Golden Retriever (Rocco), taking her daughter back-and-forth to dance and just spending quality time with her family!

DAILY RITUALS

She's not about cutting corners or compromising integrity. In an industry where trust matters most, she prides herself on doing things the right way — every time. She's also not a fan of long cold winters in Michigan!!!

NOT ABOUT MARCY

Enjoying time with her husband, 10- year-old daughter, and 1.5 year old English Cream Golden Retriever, Rocco. She also enjoys traveling with her family or attending competition with her daughter's competition dance team.

Outside of PSA, YOU CAN FIND MARCY

She believes in the power of kindness, integrity, and creating spaces where people feel like they belong. She also believes in progress, honesty, and doing the best with what she has.

MARCY BELIEVES IN

Johanny Santos

RON & Scheduling Specialist

Johanny Santos

MARCY COZILIUS

Johanny brings over five years of experience as an administrative professional specializing in scheduling, data management, and office coordination. She has honed her skills in optimizing workflows, maintaining accurate records, and ensuring smooth communication across teams. Known for her attention to detail and organizational abilities, Johanny is committed to delivering efficient and reliable support in every task she undertakes.

She starts her mornings with coffee and a short workout to set the tone for the day. Throughout the day, she likes to stay on top of her schedule, and in the evenings she enjoys unwinding by listening to music, reading, or learning something new.

JOHANNY’S DAILY RITUALS

Negativity, disorganization, or settling for less than her best. She avoids unnecessary drama and prefers to focus on solutions, growth, and positive outcomes.

JOHANNY’S NOT ABOUT

Enjoying music, working out, and going out to dinner with friends. She loves discovering new restaurants, spending quality time with loved ones, and exploring activities that bring her joy and balance.

OUTSIDE OF PSA, YOU CAN FIND JOHANNY

Staying organized, continuous learning, and supporting others with kindness and respect. She values honesty, reliability, and building meaningful connections, both personally and professionally.

JOHANNY BELIEVES IN

RAFAEL TEISSIER

RON & Scheduling Specialist

RAFAEL TEISSIER

JOHANNY SANTOS

Rafael is a bilingual legal operations professional with a background in notarial, corporate, and real estate documentation.. Known for clear communication and checklist-driven execution, Rafael streamlines handoffs between clients, signers, and notaries so appointments start on time and finish right the first time. He brings a calm, service-first approach and a strong process mindset, turning complex requirements into simple. 

Morning coffee, plan of the day, deep work blocks, a quick late-day workout, and watch a movie or series.


RAFAEL’S DAILY RITUALS

Dishonesty, drama, or risking compliance for speed.

RAFAEL’S NOT ABOUT

Enjoying specialty coffee, reading books, making a barbecue, and hoping the Dallas Cowboys win a Super Bowl once again.

OUTSIDE OF PSA, YOU CAN FIND RAFAEL

Kindness, integrity, and direct communication; punctuality and continuous improvement.

RAFAEL BELIEVES IN

MARIANA LUNA

finance and administrative professional

Mariana Luna


RAFAEL TEISSIER

Mariana Luna is an experienced finance and administrative professional with over seven years of experience in corporate finance and accounting management. She holds a Bachelor’s degree in Business Creation and Development and a Master’s degree in Finance, which have strengthened her strategic, analytical, and leadership skills. She excels at organizing financial processes, optimizing internal workflows, and ensuring accurate reporting.

Mariana starts her day with gratitude, prayer, and planning her priorities. She believes in creating calm, structured routines that nurture both productivity and peace of mind.


Daily rituals

Rushing through life or doing things halfway. She believes in intention over perfection and prefers meaningful progress instead of empty busyness.

Mariana’s not about

She enjoys calm afternoons with a cup of matcha, a good book, and quality time with her husband and cats, watching The Lord of the Rings for the millionth time.

Outside of PSA, you can find Mariana

Leading with integrity, purpose, and balance. She values decisions that align her who she wants to become, lifelong learning, and faith to guide both personal and professional growth.

Mariana believes in